Postage and Refunds

Regular shipping terms:

As we hand make your product when requested by you and not in batch we  factor in drying times and/or cure times but we aim to ship your order to you within 3-14 days but with wonderful weather of recent drying times have worked in our favour so the lower delivery times are more often than not. 

 

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Refunds & Returns 

Please choose carefully as we do not give any refund or return for change of mind due to colours or fragrances,
We know life happens and as such we offer a store credit on any requested refund if your request is made prior to your order being shipped out
We work with you and the courier if your order is damaged during shipping  however if the shipping company is difficult we will within 30 days replace your order. If on the rare occasion we cannot replace an item within your order we will replace that item with the most similar item we have in fragrance. 
We work with you and the courier if your order never arrives.   If we have a tracking and the courier can show evidence of the parcel being delivered we cannot replace the same however if the courier cannot provide any evidence and have misplaced the package internally we will replace your entire order within 30 days.   We like to give the courier time to rectify the issue hence why we must allow 30 days.   
We DO NOT offer any refunds or store credits on clearance items.